Our Contract and products
We hope all our customers are completely happy with their Bydand Design products. Our aim is to provide every customer with the same excellent level of service for which we are known. If for any reason you are not entirely happy we will do our utmost to help resolve this.
We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained in Bydand Design are for guidance only, no responsibility can be taken for errors or omissions. The glass beads I use are handmade and can vary in design.
The jewellery contains small components, which could put you or others at risk of choking if swallowed. Although every effort is made to ensure that beads and findings are strung securely, the jewellery is not recommended for children under the age of five years. Bydand Design will not take responsibility for the use and safety of its jewellery after purchase. This does not affect your rights in terms of replacement of faulty items.
Pricing and payment
All prices are listed in British Pounds Sterling (£GBP) and are subject to alteration without notification. The price you pay is that shown when the item is added to the basket.
For bespoke pieces, i.e. an item made specifically to the customer specification, the price and payment terms will be that agreed between the customer and Bydand Design at the time of ordering. Any changes the customer makes to the design after ordering and prior to delivery will be recalculated and confirmed with the customer prior to shipment.
When ordering online you will be taken to a PayPal secure checkout where payment can be made using a major credit or debit card. PayPal uses cutting edge data encryption and fraud detection tools to improve security making it a safer, faster more secure way to pay online. Bydand Design does not see your card details at any time.
On receipt of your order you will receive acknowledgement via email.
Postage, Packaging and Delivery
Postage costs are £3.95 on all orders within the United Kingdom. All orders will be sent using Royal Mail First Class and a proof of postage will be obtained.
I can also offer a next day or special delivery service, please contact me for a price.
All orders over £50 will receive free delivery within the United Kingdom.
Packaging costs are included in the price of your item. Your purchase will be supplied in a high quality jewellery gift box, a beautiful velvet pouch or organza bag.
All orders are sent in a securely sealed padded envelope for extra protection.
I will endeavour to ship your purchase within 48 hours of cleared payment but this may vary depending on availability as only a small amount of stock is held. Please note that dispatch of bespoke items will take longer and will be discussed at the time of ordering. You will be advised by email if a delay is expected. Please contact me if your order is urgent and I will do my best to oblige.
Due to the nature of most of the stock, there is the unlikely event that an online order is placed for an item that has already been sold. I do attend craft events with the same stock that is listed online. If this is the case, you will receive a full refund for that item and the option to cancel the purchase of any coordinating items.
Returns and Exchanges
We will be more than happy to offer you an exchange or refund provided that you notify us by email or letter within 14 calendar days from date of receipt of the item you intend to return. The item must be returned to us in its original condition, with the original packaging. Goods must be received by Bydand Design within 21 days from date of receipt of goods.
We cannot offer an exchange or refund if your item has been specially made to order unless previously discussed with us.
Due to hygiene reasons, we cannot accept the return of earrings unless they are faulty.
Our Returns Policy does not affect your statutory rights.
If after Bydand Design has accepted an order from you (acceptance will be communicated via email on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk.
Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within five working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.